Refund policy

Returns & Exchanges

Due to the personal and hygiene-sensitive nature of our handmade bath and body products, we do not accept returns or exchanges. All sales are final.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, we want to make it right.

Please contact us at victoria@callidoraluxedesigns.com within 7 days of delivery and include:

• Your order number
• A photo of the item
• A photo of the packaging, if the item was damaged during shipping
• Whether you would prefer a replacement or refund

After reviewing the issue, we will contact you with the available resolution.

Please do not return any item without prior authorization. Items returned without approval will not be accepted.

If we require the damaged or incorrect item to be returned, we will provide a prepaid return shipping label and return instructions.

Replacements

If a replacement is approved, there will be no additional shipping charge for the replacement.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for it to appear, depending on your bank or credit card company.

If more than 15 business days have passed since we approved your refund, please contact us at victoria@callidoraluxedesigns.com.